Indian SMEs have a lot of catching up to do

4 May. 2016

The Kaizen Institute Consulting Group (KICG) recently presented ‘Indizen – The National Convention for Operational Excellence’ in Pune with the theme ‘Making Zero Defect and Zero Effect a Way of Life’. Excerpts from an interview with Vinod Grover, Founder Director, KICG.

How does the Kaizen Institute Consulting Group (KICG), India help companies achieve operational excellence? Is it through awareness conventions alone or also through one-to-one training programmes, etc.?

KICG’s core competence has always been supporting implementation of contemporary operational excellence practices. Awareness conventions and training programmes are merely an attempt to reach out to prospective companies and to prompt them towards real-life implementation. After all, it is not theory and knowledge alone that brings about excellence; it is real application of that knowledge inside companies!

Generally, KICG support starts from carrying out a ‘current state assessment’ of organisational operations. This assessment helps us find opportunities for improvement and enables us to design a roadmap towards a ‘future state’ that meets organisations’ business goals. Measurable key performance indicators track progress as implementation goes on. When the first round of ‘future state’ is realised, it is time to plan for a ‘future state 2’ and drive the second cycle of improvements. The process of implementation support from KICG is designed to create sustainable results and to build internal capabilities within organisations, so that the unending journey of operational excellence continues.

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