Kaizen Story - Opportunity is everywhere!
An immigrant applied for a salesman's job at London's premier downtown department store. In fact, it was the biggest store in the world - you could get anything there. The boss asked him, "Have you ever been a salesman before?" "Yes sir, I was a salesman before ", replied the lad.
The boss liked the cut of him and said, "You can start tomorrow and I'll come and see you."
The day was long and arduous for the young man, but he got through it. And finally 6:00 P.M. came around. The boss duly fronted up and asked, "How many sales did you make today?" "Sir, just ONE sale." said the young salesman. "Only one sale?" blurted the boss. "No! No! You see here, most of my staff make 20 or 30 sales a day. If you want to keep this job, you'd better be doing better than just one sale.
By the way "How much was the sale worth?" "It is 93,300,534.00 pounds" said the young man."What? How did you manage that?" asked the flabbergasted boss.
"Well", said the salesman, "This man came in and I sold him a small fish hook, then a medium hook and finally a really large hook. Then I sold him a new fishing rod and some fishing gear. Then I asked him where he was going fishing and he said down the coast. So I told him he'd be needing a boat, so I took him down to the boat department and sold him that twenty-foot schooner with the twin engines.
Then he said his Volkswagen probably wouldn't be able to pull it, so I took him to our automotive department and sold him that new Deluxe 4X4 Blazer. I then asked him where he'll be staying, and since he had not decided, I took him to camping department and sold him one of those new igloo 6-sleeper camper tents. Then the guy said, while we're at it, I should throw in about £100 worth of groceries and two cases of beer.
The boss took two steps back and asked in astonishment, "You sold all that to a guy who came in for a fish hook!" "No" answered the salesman, "He came in to buy a headache relief tablet and I said to him, "Sir, fishing is the best remedy for headache."
- There are opportunities everywhere; it’s just that the right mindset & ideas are needed to make it large. The salesman was able to sell everything to a person who came to buy a tablet.
- You should always think out of the box & have to be creative to make it large.
- To find such opportunities to make it large, one such have a Kaizen eye and Kaizen mindset.
This 2-day highly interactive and practical course will assist chemical, petrochemical, pharma manufacturing companies in achieving a competitive advantage by having an effective and well- managed operation. This program is designed to help leaders understand the ways of thinking, behaving & leading that builds a sustainable lean culture in an organization.
Thank you everyone for making this convention a big success. The convention attracted more than 250 delegates from around the country. The year-on-year increase in attendance has established the convention as one of the leading platforms in the country for networking and exchanging best operational excellence practices.
IndiZen 2017, the 8th National Convention on Operational Excellence has come and gone. This year the venue for the event was Hyatt Regency, Pune, India. Event reports & photos from majority of the conference sessions are available on below links:
- 255 delegates from 76 organizations
- 50 case studies from 34 organizations (45 from mfg & 5 from service)
- Excellence Inside Tours to DSM, ARaymond, Mahindra Steel, KII, Sandvik
- Knowledge sessions on "Operational Excellence in L&D"
- Opening Keynote Speakers
- R. Venkitachalam, Chairman, Bizsol India Services P. Ltd.
- Prashanth Kaivar, Principal Consultant, Infosys Ltd.
- Closing Keynote Speaker
- T. Parasuraman, Dy. MD & Member of Board, Toyota Industries Engine P. Ltd.
- KMAX (Kaizen Institute’s Maturity Assessment for Excellence) Winner: Cimpress India Pvt Ltd.
Winners of National Case Study Competition
Godrej & Boyce Manufacturing Co. Ltd., Shirwal (Topic: Being Water Positive)
Vikram Cements, Khor, MP (Topic: Enrichment in Thermal Substitution Rate (TSR) by Maximization of Tyre Dust (Carbon Powder))
Ashok Leyland, Pantnagar (Topic: Direct Material Cost Reduction, Paint Shop)
Second Runner Up
TAFE Motors & Tractors Ltd., Bhopal (Topic: Paint Shop OLE Improvement)
Badve Engineering Ltd., Pune (Topic: Cost Reduction)
HDFC Standard Life Insurance Co. Ltd. Kolkata (Topic: Quality Function Deployment for enhancing Medical Value Chain in Life Insurance Business
A lot of hard work went into making IndiZen go off so smoothly. We would like to thank all who made it happen.
The program committee — Aarti, Apoorv, Diksha, Sourabh, Kiran, Arvind, Mili, Nidhi, Jinal, Divyakumar, Mansi, Satish and not to mention our Directors Vinod & Jayanth — reviewed a mountain of submissions and helped run the conference tracks on the day.
Our hosts, Hyatt Regency did an excellent job organizing and managing the event. They made IndiZen look well-run, and professional.
A big thank you to the IndiZen speakers R Venkitachalam, Prashanth Kaivar and T Parasuraman! Thank you to all of the IndiZen Sponsors as well!
Last but not least, the attendees. Thank you all for coming to Pune, India and participating in IndiZen. Without you, there is no convention, so once again thank you so much for your attendance and support or interest in the convention.
Hopefully we will be able to do this again next year!
Kaizen Institute India would again like to thank you for another great convention. We hope you enjoyed the informative sessions & networking opportunities, excellence inside tours and national case study competition. We also hope you received useful knowledge and skills you can take back to your work.
Keynote speakers, 30 + Case study presentations, Benchmark tours, 200+ delegates to network with and Special interest knowledge sessions provide you with a transformational learning experience. Learning from the insights of world-class, highly successful OE/ Lean practitioners who have been there and done that for several years, you will be provided with a trusted source of value-adding knowledge & wisdom that you can rely on to confidently make the changes needed to accelerate growth in your organization.
Delegates will get opportunity to select & learn from three learning tracks:
Knowledge Sessions Learn contemporary best-in-class practices via Knowledge Session. This year the theme is “Operational Excellence in Logistics & Distribution”.
KAIZEN™ Benchmark Tours Visit world class facilities and observe excellence practices live
National Case Study Competition Present your case study or be part of the audience.
Last year we had 225 delegate (43 from service + 182 from manufacturing) from 70 (15 service + 55 manufacturing) organization.
Click here to view the video of IndiZen 2016.
Block your dates for IndiZen 2017 & see you on 21st & 22nd Feb 2017 @ Hyatt Regency, Pune, India!
Kaizen Story: Change to Change
Once upon a time there was a king who always used to find out negatives in all the things he handles. He used to find faults with his subjects. He always used to scold his kids for not being right. He used to admonish his people for not working hard. He never appreciated his wife for anything in his life. But everyone around him knew that the king is good, except for this behavior.
But once, he was detected with some rare mental illness. So his subjects wanted to make him happy. They all searched everywhere and finally found out a very old doctor. They decided the doctor could use his experience to cure the king.
On examining the king, the doctor advised – “You should only look at green things. That is the only solution”. Hearing this, a complete makeover started. From the king’s crown to the sandals he wore, everything turned green. The palace walls, the tables, chairs and everything was painted green. Many trees were planted nearby so that the king looks only at green color. Everyone coming to meet him was ordered to change their clothes to green. But, the food he ate – could not be completely changed to green color. He cannot paint his food. He can have some green foods, but not all. Again the trouble started. The king became dull again thinking of this.
Again the old doctor was called, he was shocked to see the change in the palace and was really amused at the problem faced. He spoke to the king again. “I am sure you will understand your problem clearly now. I told that you should look at green things. You have a very simple solution. Instead of trying to change the whole world to green, you could have worn a green glass which would have turned the world green”. The king understood. He never found faults with people around him. He appreciated his kids, wife, subjects and people. His world changed green!
Godrej & Boyce (G&B) has institutionalized the practice of kaizen with great benefits to the organisation. In 2009, it started organizing the annual ‘Kaizen Fest’, an exhibition and competition by G&B where in accepts entries from employees across levels. “The competition is held at three levels – manager, supervisor and workmen. An external panel judges all the entries and the best kaizen at all levels is selected and implemented in the business. Mr. Vinod Grover, Founding Partner & Director of Kaizen Institute India was invited to judge the case study competition for manager level employees this year.
We are glad to share that we have recently concluded a “Public Training Program” on Visual Management at Ahmedabad. The program was a 1-day small-group workshop which focused more on the aspect of Application, not Instruction. The program was quite value adding as participants were able to learn & relate the concepts to their Gemba.
We are glad to share that we have recently concluded a “Public Training Program” on Lead Cell Design at Ahmedabad. The program was a 2-day small-group workshop which focused more on the aspect of Application, not Instruction. The program was quite value adding as participants were able to learn & relate the concepts to their Gemba. Click here to view the feedback.
Mr. Jayanth Murthy, Director, Kaizen Institute India was one of the keynote speakers & the session theme was “The Challenges of Implementation – New Standards & New Quality Initiatives.” The session was chaired & moderated by Mr. Adil Zainubhai, Chairman – QCI & Dr. James Galloway, CEO – JAS-ANZ. The other prominent speakers included Subhanu Saxena ( MD & Global CEO, Cipla), Dr. Anni Koubek (EVP Innovation, Quality Austria, Vienna), Udayabhaskar Kotte (Member WG ISO 9001).
We are proud to share the Kaizen Institute India is conferred with two prestigious awards at our Global Annual Award Event (AAE) which just got concluded.
AAE was held from 3rd July to 8th July 2016 at Calgary, Canada. This event happens every year where all the business units leaders from across 36 countries participates. The objective of the event is sharing, networking, learning from one another, understand & be aligned with KI vision and understanding the gaps so that we can work on together to fill the gaps our clients are seeing in us.
This year KI India was awarded with
People’s Choice Case Study Award
KI India was ranked 3rd & this award was given in recognition of the work done & factory performance improvement that happened at Oetiker, India.
Marvelous Marketing Award
KI India was the only one that was selected for successful marketing efforts within the India market & dedicated compliance to KI Brand standards amongst 36 business units.
We are really proud to receive these award and would like to thank each & every client for the trust & confidence that they bestowed on us. This would have not been possible without the support & trust our clients in our services. These Award & Recognition motivates us to remain ever so committed to helping our clients implement and live the KAIZEN™ Way!
We are glad to share that we have recently concluded a program on "Organization Excellence - Learn the Know Why, Know How & Do How of Kaizen.' This program was organized by Quality Council of India and Ahmedabad Management Association and delivered by Kaizen Institute.
Operational Excellence was and will remain of prime importance for all industries. The definition, requirement, tools, management of quality, etc. is experiencing a paradigm shift and in order to remain competitive it is very important to keep abreast with the latest trends. The “CII Forum for Operational Excellence” provides a platform to industries, researchers, academicians and practitioners to share & discuss about quality improvement.
Keeping this in mind, Kaizen Institute India ran a session on “Kaizen way to Operational Excellence” on 27th May 2016 at CII Pune Zonal Office. The objective of the session was to make the forum aware about the concept of Operational Excellence and how Kaizen can support this journey towards Operational Excellence. The session was attended by the key stake holders of this forum including the vice chairman of the forum Mr. Rajan Shringarpure (MD of Vishay Components India Pvt Ltd)
“Zydus Cadila celebrated SLIM (Strategic Lean Integrated Manufacturing) day on 7th May. This year SLIM completed 10 years of glorious Lean journey. The journey of SLIM was started with Kaizen Institute and on this occasion Mr. Jayanth Murthy from Kaizen Institute was invited as Guest of Honor by Mr. Sunil Kumar (Head of Corporate SLIM, Zydus Cadila) . Mr. Murthy shared knowledge, experience and insights on “Tools to Transformation” . The energy & enthusiasm of the Zydus & SLIM team was visible and this reflected their passion towards SLIM”
The Kaizen Institute Consulting Group (KICG) recently presented ‘Indizen – The National Convention for Operational Excellence’ in Pune with the theme ‘Making Zero Defect and Zero Effect a Way of Life’. Excerpts from an interview with Vinod Grover, Founder Director, KICG.
How does the Kaizen Institute Consulting Group (KICG), India help companies achieve operational excellence? Is it through awareness conventions alone or also through one-to-one training programmes, etc.?
KICG’s core competence has always been supporting implementation of contemporary operational excellence practices. Awareness conventions and training programmes are merely an attempt to reach out to prospective companies and to prompt them towards real-life implementation. After all, it is not theory and knowledge alone that brings about excellence; it is real application of that knowledge inside companies!
Generally, KICG support starts from carrying out a ‘current state assessment’ of organisational operations. This assessment helps us find opportunities for improvement and enables us to design a roadmap towards a ‘future state’ that meets organisations’ business goals. Measurable key performance indicators track progress as implementation goes on. When the first round of ‘future state’ is realised, it is time to plan for a ‘future state 2’ and drive the second cycle of improvements. The process of implementation support from KICG is designed to create sustainable results and to build internal capabilities within organisations, so that the unending journey of operational excellence continues.
Jayanth Murthy, the Director of Kaizen Institute India was invited by Ahmedabad Management association to deliver a session on Make in India for Youth.
We have announced public training programs at Ahmedabad, Vapi, Mumbai & Pune. The objective of these training program is to provide the participants a firm understanding, and practical insights so as to enhance their professional skills, thereby enbling them to apply the same at their respective sites.
ICICI Bank in association with Partners4Growth had organized an exclusive peer group meeting for promoters of SME companies to help them scale their business to the next level.
We are glad to share that recently we ran a Top Management Conclave for the key stakeholders of Paragon Footwear @ Bangalore. This session was lead by Jayanth Murthy, Director, Kaizen Institute India. The objective of the session was to make the stakeholders aware about the concept of Operational Excellence and have a common understanding of this concept.
Nova IVI Fertility is India's leading chain of fertility centers and has a vision to be the best-in-class in the field of infertility treatments.
A session on Operational Excellence for Business Excellence was planned for the key stakeholders at Ahmedabad. The session was well appreciated & acted as an eye opener for the staff of Nova IVI.
We have announced public training programs at Ahmedabad, Nasik, Bengaluru, Mumbai, Pune & Delhi. The objective of these training program is to provide the participants a firm understanding, and practical insights so as to enhance their professional skills, thereby enbling them to apply the same at their respective sites.
We are pleased to share that we have recently concluded following training programs.
Value Stream Mapping - 3rd & 4th August 2015
We are delighted to share that our case study from International Hotel chain was voted as the "Best Case Study" & was awarded at our Global Annual Award Event (AAE) which also coincided with our 30th Anniversary celebration. This year the AAE was held at Bad Homburg, Germany from 6th to 10th July 2015. The award was received by Mr. Vinod Grover, Mr. Jayanth Murthy, Mr. Mukesh Khare, Mr. Gopinath Prabhu & Mr. Antomagesh Antonymuthu who were in attendance.
The case study was selected as the best case study by the team of global partners & lead consultants from over 30 countries (business units of Kaizen Institute). This case is an illustration of the entire body of work done at this Hotel.
We thank our colleagues for appreciating the work done & we thank Mr. Vinod Grover, Mr. Vijay Pandey & Mr. Vijay Allaham for being the coach/ consultant this client.
The April 2015 KAIZEN JAPAN TOUR was held from April 19th to April 25th commencing from Nagoya. The tour included visits to world class plants including Toyota Motomachi Plant, sessions/ training by experts and lecture by Sensei Masaaki Imai on the last day. The best practice tour is an integral part of the continuous improvement journey of any organization committed to excellence.
For further details of tour and to read more click here.
Mr. Jayanth Murthy (Director – Kaizen Institute Africa – India – Middle East) and Mr. Shoji Tsubokuta (MD – Hitachi Home & Life India) share the dais on 19th January to discuss about their perspective on Kaizen – Focus on Continuous Improvement at the Japan Festival organized by Ahmedabad Management Association from 19th January to 23rd January 2015.
Mr. Jayanth Murthy was also invited to run a session on 19th Jan on 5S – Grooming Efficiency & Effectiveness for the school children
Kaizen Institute invited to HAL
How about Operational Excellence in aircraft design, build and MRO operations?
Boeing is an inspiring story on how Lean can be applied to large scale assembly and integration operations. Their moving line is often quoted as an inspiring lean case. They have also taken lean to their mega design outfit and MRO operations.
Our own Indian "navratna" - Hindustan Aeronautics Ltd, is a jewel among the Indian PSU's. It is a key defense production unit. Zero defect and on time delivery are crucial success factors for its customers - which is primarily the Indian Air Force.
With increasing emphasis on defence production in India and FDI being opened up, HAL has to raise its bar. It has to deploy news skills and this is where Kaizen, leading to operational excellence is critical. In fact HAL has some pleasant exposure to Lean about a decade ago, but it is time now to:
- Move from mere Kaizen tools application to total company wide transformation via Kaizen. Building an operational excellence culture is the key to the future. Speed, accuracy and being agile will define the new HAL.
- HAL will also need to adopt Kaizen across all value stream. In design, procurement, build and MRO activities.
Towards this larger vision, HAL welcomed 2015 with a senior management conclave wherein Kaizen Institute was invited to lead the half day conclave and deliberations followed by an interaction session with senior managers.
The “Operational Excellence for Business Excellence” session was held on 21st Jan at the Bangalore campus. The conclave was attended by around 60-70 members including Executive Directors, General Managers, Dy. General Managers, Asstt. General Managers and a team of young future leaders who are being groomed to take senior management positions in the HAL Group in different fields.
The session was very insightful and we are excited on the opportunity that can open up!
Time for India to drive Kaizen across the nation as a spirit that drives the Making of the New India!
We are glad to inform you that the first Certified Manufacturing Excellence Practitioner (CMEP) program which was announced by Kaizen Institute & FICCI got concluded with Total Flow Management module from 19th to 22nd Jan. This was the 3rd and the final module of CMEP.
This program was of three modules
1. Kaizen Foundations
2. TPM Foundations
3. TFM Foundations
Each module was of four days and scheduled in each month of Sep. & Nov. 2014 and Jan. 2015.
As you all know that the Manufacturing industry is poised for significant growth and therefore manufacturing organizations will have to prepare themselves and capture this opportunity. The main objective of organizing the course was to enhance professional skills through practical trainings in processes/practices for continuous improvement leading to manufacturing excellence. Not only the employees lack the desired technical skills but also there is a gap felt in supervisory and leadership skills which are required to be competitive in today’s world of globalization. This is where this course helped the professionals to hone their skills and adopt practices that would result in continuous improvement. There is a huge skill deficit in India in manufacturing. This deficit is not just in terms of number of people but also in terms of skills of the existing employees.
The program not only focused on theory but also on practical applications of the tools/concepts learnt within the classroom. The training program had classroom session, simulation games (to enhance the learning), group work, guest faculty (to provide first hand & real-life experience) & a factory visits (practical observations on the shop floor).
The Manufacturing industry is poised for growth but there are competitive pressures on the Manufacturing Industry. Many organizations are facing competition in terms of Productivity, Quality, Delivery, Cost and Safety and this calls for a strategic and holistic approach that you need to adopt to make your operations “World Class”.
Keeping this in mind KII & Manufacturing division of FICCI had joined hands to support the operational excellence goals of organizations in manufacturing industry. We have recently concluded the first module of CMEP and the 2nd & 3rd modules i.e. TPM & TFM are due in the month of November & January 2015
Click here to download the brochure.
Kaizen Institute India has been empanelled by National productivity Council as a Lean Manufacturing Consultant (LMC) & thus now Kaizen Institute can offer consultant support to SME clusters as per the norms & scheme announced by NPC & MSME.
Ministry of Micro, Small & Medium Enterprises, Gov of India (GOI) has launched Lean Manufacturing Competitiveness scheme (LMCS) to be implemented in 500 Mini Clusters (MCs) across the country for the benefit of Micro, Small & Medium Enterprises (MSMEs). To promote this initiative, GOI has institutionalized National Award for Excellence in the field of Lean Implementation from 2013 onwards. GOI will share 80% of the agreed fees and 20% to be shared by the MC.
• The Objectives of the scheme are:
• Reducing Waste
• Increasing Productivity
• Introducing innovative practices for improving overall competitiveness
• Including good management system
• Imbibing a culture of continuous improvement
We believe that this is a wonderful opportunity for the Original Equipment Manufacturers (OEMs) and large companies to develop their vendor base and motivate them to become world-class and highly competitive.
As we reach out to large organizations who would like to support their suppliers via this scheme, we also request organizations to drop a line to us & we shall be happy to discuss.
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