Training Within Industry: The Missing link of Lean – Part III

This article is in continuation of the article posted earlier on July 21st and 28th July which focused on Job Instruction & Job Methods:

Now let’s learn more about Job Relations

FOUNDATIONS FOR GOOD RELATIONS

Let Each Worker Know How He/ She is getting along

Figure out what you expect of the person point out ways to improve

Given Credit When Due

  • Look for extra or unusual performance
  • Tell the person while it’s “hot”

Tell people in Advance about Charges that Will Affect Them

  • Tell them why if possible
  • Work with them to accept the change

Make Best Use of Each Person’s Ability

  • Look for abilities not now being used
  • Never stand in a person’s way

Steps:

Step 1 – GET THE FACTS

  • Review the record
  • Find out what rules & customs apply
  • Talk with the individuals concerned
  • Get opinions & feelings

Be sure you have the whole story

Step 2 – WEIGH & DECIDE

  • Fit the facts together
  • Consider their bearings on each other
  • What possible actions are there?
  • Check practices & policies
  • Consider objective & effect on individual
  • Group & production

Don’t jump to solutions

Step 3 – TAKE ACTION

  • Are you going to handle this yourself?
  • Do you need help in handling?
  • Should you refer this to your supervisor?
  • What the timing of your action

Don’t pass the buck

Step 4 – CHECK RESULTS

  • How soon will you follow-up?
  • How often will you need to check?
  • Watch for changes in output, attitudes & Relationships.

Did you action help production

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