Problem Solving Story

1. DEFINE PROBLEM

  • Describe the current situation.
  • Elaborate to make the problem specific.
  • Use available information such as: documents, pictures, data practical examples.
  • Question the effect: Why is it a problem?
  • Determine the problem focus- Use Pareto Chart.
  • Compile: Data & Facts.

2. FIND THE ROOT CAUSE

Five WHY Analysis

  • Suitable for simple or linear problems.

Ask ‘WHY’ enough times to reach the true causes of the problem.

Cause & Effect Diagram

  • Suitable for possible complex influences.
  • To evaluate the entire problem landscape. Clarifying results & dependencies.

   3. VERIFY THE SOLUTION

  • Check the veracity of the solution, this is an important step.
  • Verify that the countermeasures were successful; they have solved the problem & lead to the correct results.
  • Use data & pictures- before /after, test records (tally charts etc.)
  • If the actions do not achieve the desired results, go back to step 2 “Find root cause”.

4. SOLVE THE PROBLEM

  • Consider probable causes that help the team to a permanent solution/countermeasure.
  • Evaluate the solutions & ideas using cost-time diagram to evaluate benefits. Drive the team to focus on quickly converting the solutions to reality.
  • Create the countermeasures implementation plan
  • What actions, Who-responsible, When- time.

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