13. Jun. 2013

Welcome PROBLEMS!!!

by KII

KAIZEN™ thinking always welcomes problems. When no problems are perceived, there can be no improvement. Hence, as we engage people (as said in my previous post) in the process of improvement, they must be encouraged to bring out problems and every such problem that comes out is perceived as a treasure – as it provides an opportunity for improvement.

A key thing to note is that people themselves should never be treated as a problem. In fact, the drive is to make problem as problem solvers.

No blaming

As we welcome problems, a culture of no blaming for anything going wrong is of paramount importance. A blaming culture always drives people into defensive positions and the real issues remains submerged for years. Judgementalism & blaming, lead to fear, no trust and often the misrepresentation of bad news. Focusing on the real issue or problem and not the person is important and this creates an open, trusting and communication rich environment.

 

Recent Posts

 

30. Oct. 2018

KAIZEN™ for Newbies

by Narasimhan Gopalkrishnan, Senior Consultant, Kaizen Institute India

 

23. Oct. 2018

Establishing a Standard Work Chart

by NARASIMHAN GOPALKRISHNAN-SENIOR CONSULTANT AT Kaizen Institute INDAF

 

09. Oct. 2018

Problem Solving

by NARASIMHAN GOPALKRISHNAN-SENIOR CONSULTANT AT Kaizen Institute INDAF

 

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